Question 1

How do I register at 18 x?

Accepted Answer

Registering with 18 x takes just 2 minutes. on the Registration page and enter your mobile number, full name, and a strong password. Verify your account with the OTP sent to your phone — and you're all set. You can then make a deposit and start betting. Was this helpful? Yes No

Question 2

What is the minimum age to register?

Accepted Answer

You must be at least 18 years old to register with 18 x. You will be asked to confirm this during the registration process. No one under the age of 18 is permitted to open an account. This is part of our responsible gaming policy. Was this helpful? Yes No

Question 3

Can one person open multiple accounts?

Accepted Answer

No. Each person is permitted only one account. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. You cannot create two accounts using the same mobile number or device. Was this helpful? Yes No

Question 4

What should I do if I forget my password?

Accepted Answer

Login page and click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP. Use that OTP to set a new password — resolved in just 2 minutes. Was this helpful? Yes No

Question 5

Can I update my account information?

Accepted Answer

To change your username or mobile number, in the Help Center contact support. Password and email can be changed directly from your account settings. Name changes are restricted, as your details must match your payment information. Was this helpful? Yes No

Question 6

How do I unlock my account if it gets locked?

Accepted Answer

Too many incorrect password attempts will lock your account for 30 minutes. It will unlock automatically after 30 minutes. If you need access sooner, contact our support team via live chat — your account can be unlocked after mobile OTP verification. Was this helpful? Yes No

Question 7

How do I permanently close my account?

Accepted Answer

To permanently close your account, in the Help Center contact support. Make sure to withdraw your balance before closure. For Responsible Gaming, you may also want to consider the self-exclusion option — for more details, on the Responsible Gambling page . Was this helpful? Yes No

Question 8

What deposit methods are available?

Accepted Answer

18 x supports all major payment methods available in Bangladesh: bKash, Nagad, Rocket, DBBL and bank transfer. Deposits via mobile banking are instant — funds are typically credited to your account within 1–2 minutes. Was this helpful? Yes No

Question 9

What is the minimum deposit amount?

Accepted Answer

The minimum deposit at 18 x is just ৳100. This limit applies to both mobile banking (bKash/Nagad) and bank transfers. There is no maximum cap — however, larger transactions may require verification. Was this helpful? Yes No

Question 10

How long does a withdrawal take?

Accepted Answer

Withdrawals to mobile banking (bKash/Nagad) typically take 5–30 minutes completed. Bank transfers may take 1–2 business days. Withdrawals made between 12:00 AM and 8:00 AM will be processed the following business morning. Was this helpful? Yes No

Question 11

What is the minimum withdrawal amount?

Accepted Answer

Minimum withdrawal amount ৳300. Before submitting a withdrawal request, make sure your balance exceeds this amount and that all bonus wagering requirements have been met. Was this helpful? Yes No

Question 12

I made a deposit but it hasn't shown up in my account — what should I do?

Accepted Answer

Wait 5–10 minutes first. If it still hasn't arrived, take a screenshot or note your transaction number and in the Help Center contact support. Issues are typically resolved within 30 minutes. Was this helpful? Yes No

Question 13

Are there any withdrawal fees?

Accepted Answer

18 x charges no fees on withdrawals. However, your payment provider (bKash/Nagad) may apply their own charges in accordance with their policies. You can make any number of withdrawals per month completely free of charge. Was this helpful? Yes No

Question 14

Is there a daily deposit limit?

Accepted Answer

There is no set maximum daily deposit limit for standard accounts. However, you can set your own deposit limits for Responsible Gaming purposes — for more details, on the Responsible Gambling page . Was this helpful? Yes No

Question 15

Can I deposit using someone else's bKash account?

Accepted Answer

For security purposes, all deposits and withdrawals must be made from a number registered in your own name. Transactions from a different name or number may cause verification issues and could result in a temporary hold on your funds. Was this helpful? Yes No

Question 16

How do I claim the welcome bonus?

Accepted Answer

After your first registration, you'll receive a welcome bonus on your very first deposit — up to 100% of the deposit amount, capped at ৳10,000. The bonus is credited to your account automatically once the deposit is confirmed. Was this helpful? Yes No

Question 17

What are the wagering requirements for a bonus?

Accepted Answer

Bonus funds cannot be withdrawn directly — you must first wager a specified amount. For welcome bonuses, this is typically 5–10 times the bonus amount before it is released. For exact terms, Terms & Conditions Read more. Was this helpful? Yes No

Question 18

Is the reload bonus available every day?

Accepted Answer

The reload bonus is not available every day — it is offered on specific days or as a weekly promotion. Log in to your account and check the "Promotions" section to see current offers. Was this helpful? Yes No

Question 19

How does the cashback bonus work?

Accepted Answer

Regular members receive cashback on losses above a certain amount. For example, you may receive 10% cashback on your net weekly losses. Cashback is credited to your account every Monday. Terms and rates are subject to change. Was this helpful? Yes No

Question 20

Is a referral bonus available?

Accepted Answer

Yes! You can earn up to ৳500 in bonus by referring a friend. Share your referral code with them — once they register and make their first deposit, the bonus will be credited to your account. Was this helpful? Yes No

Question 21

How long do bonuses remain valid?

Accepted Answer

The welcome bonus is typically valid for 30 days. If the wagering requirements are not met within this period, the bonus will be forfeited. Other bonuses may have different validity periods — the expiry date is listed alongside each bonus. Was this helpful? Yes No

Question 22

How does the VIP program work?

Accepted Answer

Loyalty points accumulate with every bet you place. As your points grow, so does your VIP tier — Bronze, Silver, Gold, Platinum, Diamond. Higher tiers unlock greater cashback, faster withdrawals, and a dedicated account manager. Was this helpful? Yes No

Question 23

Which sports can I bet on?

Accepted Answer

on 18 x 20+ We cover a wide range of sports for betting: cricket, football, tennis, badminton, kabaddi, hockey, basketball, volleyball, and much more. All major tournaments — IPL, BPL, FIFA World Cup, Champions League — are included. Was this helpful? Yes No

Question 24

Is Live Betting available?

Accepted Answer

Yes, 18 x offers in-play Live Betting. You can place bets in real time while a match is ongoing, with odds updating every few seconds. On the Match Odds page You can view all live matches. Was this helpful? Yes No

Question 25

What is the minimum bet amount?

Accepted Answer

Minimum bet from just ৳10. This applies across all betting markets. Maximum limits for major events may vary by market. Was this helpful? Yes No

Question 26

In what format are odds displayed?

Accepted Answer

18 x uses decimal odds format — for example, odds of 2.50 mean a ৳100 bet returns ৳250. You can switch to Fractional or American format anytime from your account settings. Was this helpful? Yes No

Question 27

What happens to my bet if a match is cancelled?

Accepted Answer

If a match is officially cancelled or abandoned, all bets placed on that match are fully refunded. The amount is credited to your account within 24 hours. Was this helpful? Yes No

Question 28

Is Cash Out available?

Accepted Answer

Yes, cash out is available on selected markets. You can withdraw part or all of your stake before the match ends. Look for the cash out button on the live betting screen — the amount shown reflects real-time match conditions. Was this helpful? Yes No

Question 29

Can I place bets on multiple matches at the same time (parlay)?

Accepted Answer

Yes, Accumulator or parlay betting is supported. Select 2–20 matches and build a single bet slip. Win all your selections and you'll receive a significantly larger payout — but if even one loses, the entire bet is lost. Was this helpful? Yes No

Question 30

Where can I find match analysis before placing a bet?

Accepted Answer

18 x's On the Analysis page Expert predictions, team form, pitch reports, and head-to-head history — all in one place. on the Sports Events page A full list of upcoming matches is available. Was this helpful? Yes No

Question 31

Is 18 x a safe platform?

Accepted Answer

Yes. 18 x uses 256-bit SSL encryption — the highest level of security used in the banking sector. Your personal information and transactions are completely confidential. No data is shared with any third party. Was this helpful? Yes No

Question 32

Is my personal information secure?

Accepted Answer

Your information is completely secure. We never sell your data to third parties. For more details, please see our Privacy Policy Read more. Was this helpful? Yes No

Question 33

What should I do if someone calls claiming to be from 18 x?

Accepted Answer

Stay alert. No 18 x representative will ever ask for your OTP, password, or payment details over the phone. If you receive such a call, hang up and Official Support Report it. Was this helpful? Yes No

Question 34

Where can I find Responsible Gaming options?

Accepted Answer

Under "Responsible Gaming" in your account settings, you'll find deposit limits, cooling-off periods, and self-exclusion tools. For a detailed guide, visit our on the Responsible Gambling page Yes. Was this helpful? Yes No

Question 35

What is KYC verification, and when is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process. A copy of your National ID or passport may be requested for large withdrawals or flagged account activity. This is purely for your own protection. Was this helpful? Yes No

Question 36

How do I download the 18 x app?

Accepted Answer

Downloads page and click the Android or iOS link. On Android, download the APK file and install it (make sure "Unknown Sources" is enabled). On iOS, install directly via the App Store or the provided link. Was this helpful? Yes No

Question 37

Is the app free to download?

Accepted Answer

Yes, completely free. There are no charges to download, install, or use the 18 x mobile app. It's available at no cost on both Android and iOS. Was this helpful? Yes No

Question 38

How do I update the app?

Accepted Answer

When a new update is available, you'll receive a notification when you open the app. Alternatively, Downloads page and download the latest APK — simply install it over the existing version to update without losing any data. Was this helpful? Yes No

Question 39

What should I do if the app isn't working?

Accepted Answer

Start by closing the app and reopening it. Check that your internet connection is working properly. If the issue persists, clear the app cache or try reinstalling. If it still doesn't work, in the Help Center team. Was this helpful? Yes No

Question 40

Is fingerprint login available on the app?

Accepted Answer

Yes, biometric login (fingerprint or face unlock) can be enabled on supported Android and iOS devices. Log in with your password the first time, then activate biometrics from the Settings menu. Was this helpful? Yes No

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